• Your shopping cart is empty!

FAQ

  • What formats are available?

Midi: Format 0 to play on most MIDI keyboards and players.
MidiPro: Format 1, used for high-end keyboards and music production, instruments separated by named channels on each channel.
Mp3: Track in standard Mp3 format at 320 kbps.
Personalized Mp3: When it is necessary to change the tone of the track or remove any instrument from the track.
Mp3 Multitrack: Compressed file with the tracks of each instrument in individual mixes.

If you have any questions about the available formats, you can consult the detailed information HERE

 

  • Do I have to be registered to buy?

Yes, you need to be registered to buy since once you complete the payment the system assigns the download to your user. If you want to buy without registering you can contact us HERE

 

  • Is it necessary to enter all the data to register?

The data requested for registration are system formalities like any web page, if you do not enter the correct information such as telephone or email we will not be able to contact you in case of any problem with your order nor will you be able to receive system updates about your order.

The information requested by the physical address system is not of interest to us because our products are not sent physically, they are only system formalities.

 

  • What are the available forms of payment?

In the online store you can only pay with PayPal. We have other payment methods available:

- Debit/credit card
- Binance
- Moneygram
- Zinli
- Western Union

To pay with any of these payment methods mentioned, you must contact us directly at WhatsApp +584121202454 or in the contact section HERE

 

  • How long does it take to ship my order once I complete the payment?

All songs in MIDI and Mp3 Multitrack format are immediate download, once you complete the payment you can go to the DOWNLOADS tab and log in with your username and password.

In the case of MP3 tracks, the most recent songs are for immediate download, if the file is not there when you enter Downloads, it will be sent to your email as soon as possible in the next 24 hours after your purchase, if you are in a hurry to receive it the file contact us before in the web chat to verify the availability to send at the moment.

The Personalized Mp3 tracks are not for immediate download, they are sent to the email in the next 24 hours of your purchase.

 

  • How do I order a personalized Mp3 player and how long will it take to receive it?

To buy personalized mp3 you must select CUSTOM MP3 from the drop-down menu and add to the shopping cart, once you complete your selection to proceed to the payment in the note to the seller you must indicate the specification you require, for example, Track without Piano, Change tone to Am, etc. When completing the payment we receive the information of your order and it is processed in the next 24 hours, except for weekends, only personalized recordings are made from Monday to Friday.

 

  • Can I redownload a purchase if I lost my file?

When you purchase a theme and it has an immediate download, you are assigned 4 downloads of the file, this amount that you have allows you to try the download up to 4 times at the time of completing the payment because there may be a download failure or internet failure beyond our control, this does not mean that you have 4 downloads forever, after 4 days the link will no longer be available, it is necessary to make all the necessary backups to keep the purchased files.

This means that once the 4 days of your purchase have passed and you have successfully downloaded the same, you will not be able to download again, you can request an order reactivation that has a cost of $2 to reactivate an order of more than 4 days .

 

  • I couldn't get the file and I ran out of 4 download attempts, what should I do?

In this case, you only have to contact us to reactivate the download of the file as long as your request is no more than 4 days old.

 

  • Can I download the files from my smartphone?

Yes, you can download them but it is not recommended, many times the download is done on mobile devices and then the folder where it is downloaded on the device cannot be found, resulting in unnecessary waste of time.

It is recommended that downloads be made from desktop devices to avoid data loss, file damage and loss of quality.

 

  • I want to buy a song in multitrack but the option is not available, I can't buy it?

Yes, the format is recently available, you just have to request it to record it and make it available, you can contact us HERE

 

  • Can I request a theme that is not available on the web?

Yes, we can do any theme you want on request, to quote a theme you can write us directly to WhatsApp +584121202454 or in the contact section HERE


If you have any other questions about our products and services, you can write to us directly on WhatsApp +584121202454 or on the contact form HERE